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Attract New Customers and Followers

Get Found on Google

Present a Professional, Legitimate Image

Engage With Your Existing Customers

Keep Users Engaged Over Time

Educate and Inform Your Audience

I'm one of those lucky people who just stumbled into the job he loves.

I've always loved technology but, when I was younger, I never figured out how to turn my interests into a career.

I spent some early years working at various small businesses. Some retail, some sales, some customer service. But something was missing.

In 1997, a friend got me an admin job at a Boston research hospital. Suddenly, I found myself the nerdiest guy in a department with 100+ computers and a lot of technology needs. It was nirvana.

Before long, I was promoted to manage a communication group at the hospital.

I spent ten more years there, working closely with writers, designers, programmers, communication strategists, and researchers. I'm grateful to have learned a tremendous amount from each one of them.

Philosophy & Process

This heading sounds like I'm going to say something profound followed by something a little pretentious. But, I'll try to keep it simple.

Philosophy

I take on projects where I believe I can provide real value, and then I try to provide it.

I want to work on projects where I can make a positive difference. I don't want to work on projects where I'm just showing up to collect a fee.

Process

While it's true that some things should go a certain way, I'm not here to impose my preferred process on anyone.

Different people have different work-styles, and almost every problem has more than one possible solution.

So, let's just say that my process is about communication and flexibility.

Experience

  • Owner
    Kaiser Communication
    2009-2018
  • Manager
    Health Communication Core,
    Dana-Farber Cancer Institute
    1997-2009
  • Floater
    Several small businesses where I learned a lot
    198X-1997

Case Studies

March 21, 2017

Saving over 3 Billion on a New Submarine

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March 21, 2017

Jack’s First Consulting Contract in Las Vegas

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October 2, 2017

How to Keep Difficult Clients Happy

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July 22, 2017

Creating New Business Standards

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